TERMS AND CONDITIONS OF RAWAN CAKE
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FIRST: PRIVACY POLICY
You can ensure the security and confidentiality of your personal data provided to the Rawan Cake website, as we guarantee its strict confidentiality towards any other party, except for government bodies if required.
SECOND: INTELLECTUAL PROPERTY & TRADEMARK RIGHTS
All the content offered on the site, including but not limited to text, drawings, logos, buttons, codes, images, audio clips, data classifications, and software (collectively referred to as "content") is the property of Rawan Cake and may not be copied or used without prior written consent from the company.
The trademarks, logos, and service marks displayed on the site (collectively, "Trademarks") are registered trademarks of Rawan Cake and its affiliated companies, partners, or license holders in the Kingdom of Saudi Arabia and other countries, and are protected by trademark laws in the Kingdom of Jordan and international laws.
No part of the site may be used, copied, reproduced, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without prior written consent from the company.
THIRD: CONTENT
FOURTH: LINKS TO THIRD PARTIES
When you visit rawancake.jo, the site saves a cookie file in your internet browser, whether on a computer or mobile device. The cookie file contains identification data to differentiate you from others for the following purposes:
Rawancake.jo does not disclose the identification files of the visitor to any third party, except those mentioned here in the Privacy Policy, unless required by legal measures such as a search warrant, summons, legitimate law, or court order.
When using your browser for the first time, you will find that most browsers accept cookie files by default. You can change this setting in your browser to reject all cookies or notify you when cookies are sent. You can then choose to accept or reject them based on your preference.
FIFTH: USE OF THE SITE
By accessing this page of the Rawan Cake website, you agree to the terms and conditions of the website before making any purchase.
Rawan Cake's website is designed to display, market, and sell the products and services of Rawan Cake and to serve and communicate with its customers.
In the case of online payment, all data entered must be accurate to ensure that your order is not delayed.
Rawan Cake guarantees the security and confidentiality of your personal data provided to the website against any third party, except for government bodies if required.
When making a payment on the site by any available means, all those who made a purchase using a credit card, prepaid card, or any other payment card authorize Rawan Cake to withdraw the total amount for the product(s) purchased, including applicable taxes.
By confirming the purchase of any products, you allow Rawan Cake to investigate—through a third party—your account, the sufficiency of your balance, and the latest transactions on your credit card to verify your identity and the security of your payment transaction.
Rawan Cake may use the information you provide to conduct proper investigations for anti-fraud purposes, and the relevant agency may keep a record of this information.
Rawan Cake reserves the right to make any changes to the service conditions at its discretion and as it deems necessary.
By accessing and/or using the site, you agree to abide by the amended terms of use, and any changes made after you place an order will not affect that order unless we are required to make the change by law.
SIXTH: SHOPPING ON RAWAN CAKE WEBSITE
When making a purchase order on the Rawan Cake website, you are purchasing the product at the stated price, which is subject to these conditions. All prices include value-added tax.
All orders are subject to approval and product availability. The user of the site may not claim any compensation if the order cannot be fulfilled or the purchased product is unavailable, but the user may recover the payment made, minus any administrative fees for the electronic payment portal or their credit account with the bank that issued the card.
SEVENTH: DELIVERY POLICY
Rawan Cake offers delivery services on its website, with additional delivery costs calculated based on the delivery location of the order.
EIGHTH: PAYMENT METHODS AND CONDITIONS
Rawan Cake offers two payment methods: cash on delivery and credit card payment.
REFUND, EXCHANGE, AND CANCELLATION POLICY
Rawan Cake provides cash on delivery for standard cakes. For custom order cakes, credit card payment is required. Standard cakes can also be purchased using a credit card.
Users must pay via credit card for customized orders, whether the delivery method is through home delivery or pick-up from any of the branches. In the following cases, no refunds, exchanges, or cancellations are allowed for any amount paid via credit card on the Rawan Cake website (www.rawancake.jo):
In both cases, the first and final judgment will be made by the Rawan Cake Quality Department. The user must provide a complaint on the same day of receiving the order, along with a sample of the product for inspection.
AMENDMENT PROCEDURES FOR THE PRIVACY POLICY
Rawan Cake reserves the right to make minor or major amendments to the privacy policy from time to time without prior notice. If you wish to continue using the site after any amendments are made, this means you agree to the changes.
DISPUTES
By using this site, the user agrees to submit exclusively to the judicial authorities in the Hashemite Kingdom of Jordan regarding any claims or disputes that may arise from the use of this site (www.rawancake.jo). The Arabic language will be the official language used to resolve any disputes arising from its use or any of its contents.
CONTACT US
For any orders or inquiries related to products or services, such as shipping and delivery, or for complaints and suggestions, please email us at info@rawancake.jo or call us at 06-5001888 during business hours.